Refund policy

30-Day Refund Policy

We offer refunds for orders returned within 30 days of the purchase date. Once the product is returned, we’ll issue a full refund, minus the original shipping fee. Please note we do not cover any return shipping expenses and are not responsible for any lost packages. Once delivered to our warehouse, returns may take 2–4 business days to be processed.

To process your return, please mail the item(s) to the following address and include your original order number on the package:

LOUI
247 Fulfillment CA
130 Doughton Road
Concord, ON
L4K 1R3

If you feel there is an issue with the quality of your product, please reach out to our team by emailing hello@tryloui.com with your order number as the subject line within 30 days of purchase. We stand behind the quality of our product and will handle each inquiry on a case-by-case basis — our ultimate goal is your satisfaction.

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