SH*T TALKING CAP
Because great style and great gossip go hand in hand
Explore Our Pre-Poop Drops
Return & Exchange Policy
30-Day Money-Back Guarantee
We accept returns on all orders placed within 30 days of purchase. Once the product is returned, we’ll issue a full refund, minus the original shipping fee.
Please email hello@tryloui.com to start your return.
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Exchanges
At this time, we do not offer exchanges.
If you’re unsatisfied with your order, we recommend returning the item within 30 days of purchase for a full refund. Once your return is processed, you’re welcome to place a new order for the item you’d like instead.
Shipping
General Shipping Info
We ship all orders Monday to Friday, excluding long weekends. Orders are processed within 1–3 business days, and you'll receive a tracking number once it’s on the way. All packages ship from Vancouver, Canada.
Where We Ship
We currently ship within Canada and the U.S. only. We’re working on expanding internationally—stay tuned!
Shipping Timelines
Orders typically arrive within 3–9 business days, depending on your location.
Heads up: shipping carriers sometimes experience delays—especially during holidays or busy seasons. Once your order leaves our hands, it’s in theirs—but we’ll always do our best to help if anything goes off track.